Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

There will be a 20% restocking fee for returns and exchanges.  Due to the customization of the slabs to accept your particular base/leg options and cost of shipping.                                                          

To be eligible for a return, your item must be in the same condition that you received it, undamaged, and in its original packaging. 

To start a return, you can contact us at jaegerdesignllc@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception, take pictures and contact us immediately if the item is damaged so that we can evaluate the issue and make it right.

Exchanges

There will be a 20% restocking fee for returns and exchanges.  Due to the customization of the slabs to accept your particular base/leg options and cost of shipping.

European Union 14 day cooling off period

Custom/bespoke goods are explicitly exempt from this rule. "As all pieces are custom-made to order, they are exempt from the EU 14-day cooling-off period under the Consumer Rights Directive 2011/83/EU."

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at jaegerdesignllc@gmail.com.